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Hello together!
I need help and hope someone here can show me how to solve my problem...
Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password.
My account was created years ago with my Gmail Email and a password (not directly with the Gmail account, hope you know what I mean). Now, today I wanted to login into my dropbox account on my new phone, but i choosed to login with google and not log in via mail and password. Now a new account was crated with my googleaccount and I can´t reset my old password, because now I only can enter the new account.
Pls help me. Thank you very much!
I only see the this in the events. So its just the account creation I think. The deleted files section is also empty.
But I definitely have an older account with my Gmail, as the Mails that i reacieved show.
Hmmm, could you try signing in using your email address, but typing googlemail.com instead of gmail.com?
This might be the same address for Google, but for Dropbox they are considered different, so I'd like to check if that's the case here as well.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I never had a googlemail ending before. And as i tried it here I could not login.
Can you now find any solution for my case?
You mentioned emails in 2019, when was the last time you logged into your account prior to signing into the new phone?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I was allways logged in on my old Phone. Just when i downloaded dropbox on my new phone I somehow created a new account by clicking "log in via google" and not with "log in with email".
And then it somehow overwrote my old account and the new one is completly empty.
Can you see something somehow now?
I think I answered enoght questions now ![]()
Hey @Tassia, at this point, I would suggest that we create a ticket for you, so that we can look into your account and see if we can find the files you're missing.
Can we do that?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hello ![]()
Yes pls do that, I hope you find my stuff.
I don't know if yu just can implement the files into the new current account? would be the easiest way or?
Thank you very much
Thanks, I've sent you an email, please could you reply to it as soon as possible.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Iamlost2023, could you confirm the last time you logged into your account before this happened? Have you had any devices connected to that account?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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