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Old Email Account with gmail overwritten with google login.

Old Email Account with gmail overwritten with google login.

Tassia
Explorer | Level 4
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Hello together!

I need help and hope someone here can show me how to solve my problem...

Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password.

 

My account was created years ago with my Gmail Email and a password (not directly with the Gmail account, hope you know what I mean). Now, today I wanted to login into my dropbox account on my new phone, but i choosed to login with google and not log in via mail and password. Now a new account was crated with my googleaccount and I can´t reset my old password, because now I only can enter the new account.

 

Pls help me. Thank you very much!

34 Replies 34

Tassia
Explorer | Level 4
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Dropbox eventpage.PNG
I only see the this in the events. So its just the account creation I think. The deleted files section is also empty.
But I definitely have an older account with my Gmail, as the Mails that i reacieved show.Old Mails.PNG

Hannah
Dropbox Staff
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Hmmm, could you try signing in using your email address, but typing googlemail.com instead of gmail.com?

 

This might be the same address for Google, but for Dropbox they are considered different, so I'd like to check if that's the case here as well.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Tassia
Explorer | Level 4
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I never had a googlemail ending before. And as i tried it here I could not login.

Can you now find any solution for my case?

Jay
Dropbox Staff
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You mentioned emails in 2019, when was the last time you logged into your account prior to signing into the new phone?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Tassia
Explorer | Level 4
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I was allways logged in on my old Phone. Just when i downloaded dropbox on my new phone I somehow created a new account by clicking "log in via google" and not with "log in with email".

And then it somehow overwrote my old account and the new one is completly empty.

Can you see something somehow now?

I think I answered enoght questions now :grinning_face_with_smiling_eyes:

Hannah
Dropbox Staff
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Hey @Tassia, at this point, I would suggest that we create a ticket for you, so that we can look into your account and see if we can find the files you're missing.

 

Can we do that?


Hannah
Community Moderator @ Dropbox
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Tassia
Explorer | Level 4
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Hello :slightly_smiling_face:

Yes pls do that, I hope you find my stuff.

 

I don't know if yu just can implement the files into the new current account? would be the easiest way or?

 

Thank you very much

Jay
Dropbox Staff
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Thanks, I've sent you an email, please could you reply to it as soon as possible.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Iamlost2023
Explorer | Level 3
Hello everyone,

I have the exact same problem as Tassia. In other words - my dropbox account with gmail login had been overwritten with a google login. All my files are gone!! Could you please help me to get them back?

Jay
Dropbox Staff

Hi @Iamlost2023, could you confirm the last time you logged into your account before this happened? Have you had any devices connected to that account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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