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Old Email Account with gmail overwritten with google login.

Old Email Account with gmail overwritten with google login.

Tassia
Explorer | Level 4
Go to solution

Hello together!

I need help and hope someone here can show me how to solve my problem...

Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password.

 

My account was created years ago with my Gmail Email and a password (not directly with the Gmail account, hope you know what I mean). Now, today I wanted to login into my dropbox account on my new phone, but i choosed to login with google and not log in via mail and password. Now a new account was crated with my googleaccount and I can´t reset my old password, because now I only can enter the new account.

 

Pls help me. Thank you very much!

34 Replies 34

TomWatson93
Explorer | Level 3

The oldest email I can find using my gmail account is from 2015, though I think I started using it in 2011.

 

I do have a secondary drop box account I opened recently which works with another mail service I use, but that account works as expected.

Nancy
Dropbox Staff

Hmm, I see. My guess then is that there could be a small typo when inserting your email address at the Dropbox login page. Even a dot for example will be perceived by Dropbox as a different/new email address and you’d be basically creating a new separate Dropbox account (which seems to be the case here). 

 

One more thing to try is to reset your password from the login page. If you follow the prompts after that from the correct email address, you should be directly logged in to your Dropbox account.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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TomWatson
Explorer | Level 4
I truly wish that were the case. Unfortunately, despite many, many attempts and thorough verification, I’m psychologically preparing for the eventuality that my data and allocated data volume have been lost :disappointed_face:

Renaissancemaan
New member | Level 2
Same thing happened to my Dropbox account! Lost years of photos when I logged into the same account on a new phone. Sucks.

TomWatson
Explorer | Level 4

Most disappointing indeed. I have removed dropbox from my tools.

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