Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
How do I reopen my account after it got closed? I have one registered with my Yahoo account and it got closed on May 2nd and I want to reopen it so I can move my files to another account, This account is one I just made to post this.
@ghenwaabureslan wrote:
I have realized that you have closed my drop box account ...I need to open the account again in order to view my folders please.
Typically, once an account has been closed, it cannot be recovered, but only Support will know the status of your account. You need to contact them directly, as described in the responses above your own.
hello there !!!!!!!!!!!!!
IT IS A KIND REMINDER!!! I REALLY NEED MY ACCOUNT BACK,
CAN ANYONE JUST GET BACK TO ME BY ANY ANSWER ?????????
Hi,
How do i contact the support directly??
any email address ? any telephone number ???
The link to open a ticket was posted earlier in this thread. Just scroll up. Phone support is only available for Business Advanced accounts.
can you please send me the email on [email address removed by moderator]?
I still did not receive any email from you
You can open a ticket yourself, as was posted earlier in this thread.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it? Please it is very important.
This is my email. [personal information removed per the Community's Guidelines]
@Mohammedjmahmood wrote:
Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it?
Unfortunately, once an account is deleted, neither the account nor the files within it can be recovered.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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