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Old account closed due to inactivity. What can I do?

Old account closed due to inactivity. What can I do?

AnthonyMondz
New member | Level 2
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How do I reopen my account after it got closed? I have one registered with my Yahoo account and it got closed on May 2nd and I want to reopen it so I can move my files to another account, This account is one I just made to post this.

18 Replies 18

Rich
Super User II
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@ghenwaabureslan wrote:
I have realized that you have closed my drop box account ...
I need to open the account again in order to view my folders please.

Typically, once an account has been closed, it cannot be recovered, but only Support will know the status of your account. You need to contact them directly, as described in the responses above your own.

ghenwaabureslan
Explorer | Level 3
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hello there !!!!!!!!!!!!!

IT IS A KIND REMINDER!!! I REALLY NEED MY ACCOUNT BACK, 

CAN ANYONE JUST GET BACK TO ME BY ANY ANSWER ?????????

I have realized that you have closed my drop box account, i am trying to view my folders with no luck. 
I need to open the account again in order to view my folders please. 
thank you 

ghenwaabureslan
Explorer | Level 3
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Hi,

How do i contact the support directly??

any email address ? any telephone number ???

 

Rich
Super User II
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The link to open a ticket was posted earlier in this thread. Just scroll up. Phone support is only available for Business Advanced accounts.

ghenwaabureslan
Explorer | Level 3
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can you please send me the email on [email address removed by moderator]

I still did not receive any email from you

Rich
Super User II
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You can open a ticket yourself, as was posted earlier in this thread.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

Jane
Dropbox Staff
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Hey there (@ghenwaabureslan), I can see that you’ve currently been discussing that with my colleague on this thread & she’s already made sure to create a ticket on our system that was automatically closed due to inactivity. Based on your description here though, it seems that you haven’t received their reply on your inbox (note: you may have to check on your Spam folder as well). If so, I’d recommend logging in to our support system by visiting dropbox.zendesk.com with the email address you’re using for your Forum profile, so as to check the interaction. You‘ll need to create a password there, as it is separate from your Dropbox account. 
 
As it’s best for us to keep all details in one thread (per our Community Guidelines) , I’d encourage you to either reply on the email my colleague has created on your behalf or let them know on your conversation here in case you need further assistance. 
 
Anyhow, I hope that this gets resolved soon for you & thanks for taking the time to write in to us on the Dropbox Forum!
 
 
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Mohammedjmahmood
New member | Level 2
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Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it? Please it is very important.

This is my email. [personal information removed per the Community's Guidelines]

Rich
Super User II
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@Mohammedjmahmood wrote:

Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it?


Unfortunately, once an account is deleted, neither the account nor the files within it can be recovered.

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    Rich Super User II
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    Mohammedjmahmood New member | Level 2
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    ghenwaabureslan Explorer | Level 3
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