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Our password holder has deceased, how can we change the email?

Our password holder has deceased, how can we change the email?

anarag
Explorer | Level 4

Our church uses a shared dropbox folder for storing and sharing documents. Previously, the board president was the owner but passed away without sharing her password with the next president. No one has access to her email in order to re-set the password. My questions are: 1) is there a way to change the default email to be something like president@churchname so that access would rotate along with the powers of that office. 2) Failing that, is there an easy way to start a new folder and (here's the rub) transfer all the files over? I appreciate any help you all can provide. Note, we are only talking about use on the web, not apps or phone.

11 Replies 11

sezza28
Explorer | Level 4

Hi Jay


Thanks for coming back to me. I can't give up yet :slightly_smiling_face: Could you or the legal team advise as to how I might be able to get hold of these documents please?

Your co-operation is greatly appreciated.

Thanks

Sarah

Jay
Dropbox Staff

You'd need to speak with your lawyer or attorney to see if it is possible to obtain these documents. Once you receive them, you can contact the team again for assistance.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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