Permission not granted to view my folders...

[Peranakan girl]

Hi, recently my PC had been hacked.  To make sure the safety of my personal docs, I tried putting a security code on my account.  When I went in there, I noticed that everyone was Allowed permission for everything.  I was surprised and decided to change to Deny. After I did that, it seemed to deny me permission to access my own files and I am the Creator Owner of the account.  How can I get access to my folders & files please?  Can someone help me?

Peranakan girl

[Megan]

Hey there, @Peranakan girl, thanks for posting here today! 

Are you talking about shared folders? What is your account's plan?

Also, can you walk me through the steps you followed to change the permissions, please? Any screenshots you might have are welcome. 

Thanks a bunch! 

[Peranakan girl]

Hi Megan, 

Thanks so much for your response.  I have a basic plan for now and had used up about 37% of the 29GB that I have with this account.  I went to "properties" and then "Security", and I saw that under "Everyone" Permission for everyone is "Allowed" full access to my folders & files.  I was shocked as my PC was either hacked or malware/virus...I don't know but I know that my cursor was being controlled by another party.  By pressing the "Edit" key I changed from Allow to Deny.  

This is what I see after I clicked "Apply" 

After which, I was denied access to my own files.  Then I went to CREATOR OWNER and clicked "allow" and then "Yes" to continue as here below

Then I received an error Applying Security.  Thus, my access is denied...???  

Please tell me how to get this rectified as the folders for my online classes are tomorrow and I need access to it urgently to do my homework.

Many thanks in advance Megan....

[Jay]

Hi @Peranakan girl, in general, 'deny permissions' shouldn't be a default, since it could affect other system operations, which you're currently experiencing. 

We don't recommend changing these settings for these reasons, except for this very specific incident, which is unrelated to your issue.

[Peranakan girl]

Jay
Community Moderator @ Dropbox
dropbox.com/support

Hi Jay,

What do you suggest that I do to rectify the problem..?  You kind advise please at your earliest convenience.  How can I get my access back, please..?

[Peranakan girl]

Do I need to upgrade my account before a solution is given..??

[Peranakan girl]

Dear Megan & Jay,

Please help me resolve this issue.  Seriously, can someone help me or do I need to upgrade my account so that a resolution is in place at your earliest convenience?  Tell me what to do please....many thanks in advance...

[Megan]

Hey @Peranakan girl, when you go online on the web, are you able to locate the folder there? 

Have you also done any research online on how to remove denied permissions from a folder, using the command line on your device? That might help. 

[Peranakan girl]

I will show you step by step what I did and what happened each step on the way....  I tried to open my folders saved in Dropbox under File Explorer.  This is what I get: 

then when I pressed continue, this is what I get: 

 then I clicked on the Security tab, this is what I get:

and when I pressed Advanced as stated, this is what I get: 

I then clicked Continue, and I get :

To continue, I clicked Change, and this is what happens:

This is where I got stuck because I don't know what I'm supposed to type in the object name box.....????  Please help me someone please...I urgently need to get to my folders....!!!

[Peranakan girl]

Megan,

I'm not a savvy on the PC but can you tell me how to view my folders on the web (you mean dropbox.com) ??