cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn more about Dropbox Replay? We’ve just launched a brand new group, find out how to join here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ransomware hacked my dropbox ID

Ransomware hacked my dropbox ID

lyw7288
Explorer | Level 4

I recently suffered a ransomware attack that ends up corrupting my computer and dropbox files.

Even I cannot login with my ID [removed per the Dropbox Community Guidelines]

When I first logged in with my existing ID, I was told that I had to sign up for a new membership, and the 2TB account I originally subscribed to was also missing.

When I checked the shared folder access account, my dropbox email changed to tenrewop@**bleep**.li (maybe hacked ID)

I think files are not encrypted until now.

Please check the problem and see if the data recovery or email account is available again!!!

 

 

5 Replies 5

Hannah
Dropbox Staff

Hey @lyw7288, sorry to hear about this.

 

Do you still have access to the email address associated with your account?

 

If so, can I send you an email, to see what we can do?

 

Let me know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

lyw7288
Explorer | Level 4
Yes, my gmail is safe currently.

lyw7288
Explorer | Level 4
5-6 hours ago,
a hacker changed my dropbox id using my google email.
And the email regarding change of id was inside trash category

lyw7288
Explorer | Level 4
I never changed my account.
This(tenrewop@**bleep**.li) is not the email address I changed. Currently, my computer is caught in ransomware. I think the hacker intentionally changed it to another ID about 5-6 hours ago. So, if I log in with my Google ID now, i am asked to create a new Dropbox ID, and the 2TB capacity i originally subscribed to is gone.

For now, I have changed the password of the Google ID account linked to the dropbox.

Please respond quickly

Hannah
Dropbox Staff

Thanks for the additional info, @lyw7288.

 

Have you perhaps already reached out to our support team about this yourself?

 

If so, can you please send me the ticket number for your communication?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    lyw7288 Explorer | Level 4
What do Dropbox user levels mean?