Hey Heemakoojy, thanks for posting here on your account-related inquiry & welcome to the Dropbox Community!
As this is an account-specific matter, I’d second Rich’s advice, therefore I'd like to ask you to raise a ticket with us on our Official Support channel, as we can only look into the case & check what happened on our tools there.
Once you get a chance write us, please include your ticket # in your next post here & I’ll make sure I’ll look it up internally.
Thanks & I’m looking forward to hearing back from you on this discussion!
[Note: I’ve made sure to remove your email address, as this is a public Forum & we have to safeguard your personal information. You may also review our Community Guidelines for more details. ]
[This thread is now closed. If you have a similar or new question, you can ask here.]
Jane
Community Moderator @ Dropbox
dropbox.com/support
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