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Reactivate Deactivated Account

Reactivate Deactivated Account

P P.1
New member | Level 1
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I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a way to reactivate that account and access the deleted files. I was told to sign up for the account again using the same email address and sign up for a pro account again. Now that I've done that I still can't see any deleted files. Any suggestions?

30 Replies 30

Jane
Dropbox Staff
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Hey Heemakoojy, thanks for posting here on your account-related inquiry & welcome to the Dropbox Community! 
 
As this is an account-specific matter, I’d second Rich’s advice, therefore I'd like to ask you to raise a ticket with us on our Official Support channel, as we can only look into the case & check what happened on our tools there. 
 
Once you get a chance write us, please include your ticket # in your next post here & I’ll make sure I’ll look it up internally. 
 
Thanks & I’m looking forward to hearing back from you on this discussion! 
 
[Note: I’ve made sure to remove your email address, as this is a public Forum & we have to safeguard your personal information. You may also review our Community Guidelines for more details. ]

 

 

[This thread is now closed. If you have a similar or new question, you can ask here.]

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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