cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Recover Account

Recover Account

Soronto
New member | Level 2
Go to solution

I had an account in school under a school email address that is now deactivated. I did not realize that they would deactivate my email address so quickly and did not download the files from dropbox in time, and I am no longer able to log in. Is there a way to log back into my account to recover my files?

1 Accepted Solution

Accepted Solutions

Rich
Super User II
Go to solution

@Soronto wrote:

I had an account in school under a school email address that is now deactivated. I did not realize that they would deactivate my email address so quickly and did not download the files from dropbox in time, and I am no longer able to log in.


In order to gain access to a Dropbox account  you need to have access to the email address associated with it. By chance, was the Dropbox account linked to your university's Dropbox account? If so, they may be able to recover the account for you.

 

If not, and you're not able to sign in due to a forgotten or expired password, you'll need access to the email address associated with your Dropbox account. Contact your University's IT department and see if they can restore your email, even temporarily, so you can access the Dropbox account.

View solution in original post

6 Replies 6

Rich
Super User II
Go to solution

@Soronto wrote:

I had an account in school under a school email address that is now deactivated. I did not realize that they would deactivate my email address so quickly and did not download the files from dropbox in time, and I am no longer able to log in.


In order to gain access to a Dropbox account  you need to have access to the email address associated with it. By chance, was the Dropbox account linked to your university's Dropbox account? If so, they may be able to recover the account for you.

 

If not, and you're not able to sign in due to a forgotten or expired password, you'll need access to the email address associated with your Dropbox account. Contact your University's IT department and see if they can restore your email, even temporarily, so you can access the Dropbox account.

Soronto
New member | Level 2
Go to solution

That's what I was afraid of... Thank you for the quick reply.

Marieana330
New member | Level 2
Go to solution
Don't have access to the email on this account and I forgot the password

Mark
Super User II
Go to solution

@Marieana330 wrote:
Don't have access to the email on this account and I forgot the password

There is no way to recover the password without the email. 

As you are logged in download everything immediately and simply set up a new account. If you dont download it you run the risk of being logged out and not being able to regain access. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

TripletMum4
Explorer | Level 3
Go to solution

the email address no longer exists

Mark
Super User II
Go to solution

@TripletMum4 wrote:

the email address no longer exists


You should still be able to log in as long as its not asking for 2FA or a secure code to the email. 

 

If it is then I'm afraid recovery isn't possible. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Need more support?