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Recovery of Password in Password Protection

Recovery of Password in Password Protection

truebluebethy
New member | Level 2
Go to solution

I can not recall the password for our password protected files.  Admittedly, I have not had to visit this business for a number of years, and have reason to do so now.  I had my account name and password, but not the actual document password.  Any recommendations to be able to access my document?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

There is no way to recover via Dropbox I'm afraid (unless you'd uploaded a previous none password protected file in last 30 days/free user or 180 paid). 


 


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3 Replies 3

Mark
Super User II
Go to solution

Is this the password to the actual file itself (i.e. if you download it and open in, say, Word, you need to input a password) or a one for a shared link?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

truebluebethy
New member | Level 2
Go to solution

Yes, this is the password one must enter when the document is downloaded into Word or Excel.

Mark
Super User II
Go to solution

There is no way to recover via Dropbox I'm afraid (unless you'd uploaded a previous none password protected file in last 30 days/free user or 180 paid). 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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    Mark Super User II
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    truebluebethy New member | Level 2
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