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Re: Remote Management Access by Dropbox Inc. on my Mac laptop

Remote Management Access by Dropbox Inc. on my Mac laptop

CosmicPlumber
Helpful | Level 5

I have a problem with Dropbox that is not related to my own Dropbox account.

I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting up the computer -even external drives. I need a contact at Dropbox to resolve this.

Context: I bought the laptop used on Craigslist. Apparently, it used to belong to Dropbox Inc. and brings up a remote management login window when trying to re/install the system, which only became evident when trying to upgrade OS now. I was only able to restore the laptop from a clone, but now the laptop brings up the notification "Dropbox can manage your computer".

Request: I would like to get Dropbox to either claim their computer or deactivate their security network. I would be grateful for who do contact (email/phone) for this.

Alternatively, is there something I can do? Trying to understand my options.

Thank You for your expertise and commiseration.

1 Accepted Solution

Accepted Solutions

Sam DBX
Community Manager

Hi all,

 

If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

 

Thank you,

Sam 

View solution in original post

20 Replies 20

Walter
Dropbox Staff

Hey there @CosmicPlumber, thanks for bringing this to our attention.

 

Would it be OK if we reach out via email to have a further look internally?

 

Let us know here and we'll use the email address that's connected to your profile on our Community. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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CosmicPlumber
Helpful | Level 5

Hi Walter,

Yes, please reach out via email. Thank You for the prompt response.

Megan
Dropbox Staff

Hi @CosmicPlumber, I can see that a member of our Support team reached out internally. 

 

Can you confirm that you can see their email?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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CosmicPlumber
Helpful | Level 5
Yes, I received an email. Will reply shortly.

CosmicPlumber
Helpful | Level 5

I had to reply from a different email, but put the ticket number in the subject line. I hope to hear from your team soon.

namnguyen0690
Explorer | Level 4

Hi @Walter,
I have the same problem mentioned here. Can you give me support?
I use email which is in my profile.
Thank you for your help

namnguyen0690
Explorer | Level 4
I got the Remote Management window that asks for Okta credentials after I upgraded my Macbook with new OS. I think I got the same problem mentioned here https://www.dropboxforum.com/t5/Security-and-Permissions/Remote-Management-Access-by-Dropbox-Inc-on-...
Would someone please help me?
Thank you very much

Walter
Dropbox Staff

Hey @namnguyen0690, thanks for letting us know about this.

 

I've just sent you an email to have a further look internally, so please have a look at your inbox and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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gelimujiao
Explorer | Level 3

hi,i am gelimujiao from China,i purchased a second-hand Macbook pro from market and i didnt know it is locked by Dropbox,inside MDM profile,so if who can help me remove it, i cant use it now, thank you all the time,the Sn is ***

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