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Re: Apple Macbook Pro MDM service remove request

Remote Management Access by Dropbox Inc. on my Mac laptop

CosmicPlumber
Helpful | Level 5

I have a problem with Dropbox that is not related to my own Dropbox account.

I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting up the computer -even external drives. I need a contact at Dropbox to resolve this.

Context: I bought the laptop used on Craigslist. Apparently, it used to belong to Dropbox Inc. and brings up a remote management login window when trying to re/install the system, which only became evident when trying to upgrade OS now. I was only able to restore the laptop from a clone, but now the laptop brings up the notification "Dropbox can manage your computer".

Request: I would like to get Dropbox to either claim their computer or deactivate their security network. I would be grateful for who do contact (email/phone) for this.

Alternatively, is there something I can do? Trying to understand my options.

Thank You for your expertise and commiseration.

20 Replies 20

Megan
Dropbox Staff

Hey there, @gelimujiao, thanks for posting here today! 

 

When you say that the device is locked by Dropbox, would you be able to let me know more about this?

 

Is there any chance that you wish to remove a previous Dropbox account from the device? If you have any screenshots feel free to share them with me, just make sure none of your personal info is shown there. 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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gelimujiao
Explorer | Level 3
I don't know how to add images on this text area so i can provide my SN hope you can remove it, appreciate

Walter
Dropbox Staff

Hey @gelimujiao, sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Sam DBX
Community Manager

Hi all,

 

If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

 

Thank you,

Sam 

CosmicPlumber
Helpful | Level 5

Thank you for following up.
I did that. Someone got back to me, and then went radio silent. So are you guys just checking if it’s a problem for you, or are you actually interested in helping us to get this resolved?

namnguyen0690
Explorer | Level 4
I have same situation with @CosmicPlumber. I'm still waiting for the collection box as you told me. I even asked for how long it could take but no answer from you.

Sam DBX
Community Manager
Hi there @namnguyen0690  and @CosmicPlumber , 
 
Our team is aware of your support tickets, unfortunately we don’t have a resolution timeline for these requests, but we’re working on it. 
 
We do appreciate your patience, 
Sam 

jason702
New member | Level 2

I'm experiencing issues with a remote management access by Dropbox Inc. Same issue as this user.

https://www.dropboxforum.com/t5/Security-and-Permissions/Remote-Management-Access-by-Dropbox-Inc-on-...

 

I recently purchased a used Mac a few weeks ago. I just re-installed the OS and received this notification after the installation process. I was able to bypass the prompt to use the computer, but the prompt appears constantly. Would like to get this computer removed from the Dropbox network.

 

Please email me with any details you need to check and verify my computer is not on your network for remove access.

 

Thanks,

Walter
Dropbox Staff

Hey @jason702 - did you try contacting our support team as Sam suggested? 

 

If you did and got a ticket number from our system, please feel free to share it with us here so that we can look it up as well if needed.

 

Otherwise,  let us know if you'd like us to reach out from our end instead, to look further into this. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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jason702
New member | Level 2

Hey Walter, I tried finding a way to submit a ticket but was only able to find this form. Can you reach out from your end to start the process with support. Thanks

Need more support?