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Remote Management Access by Dropbox Inc. on my Mac laptop

Remote Management Access by Dropbox Inc. on my Mac laptop

CosmicPlumber
Helpful | Level 5

I have a problem with Dropbox that is not related to my own Dropbox account.

I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting up the computer -even external drives. I need a contact at Dropbox to resolve this.

Context: I bought the laptop used on Craigslist. Apparently, it used to belong to Dropbox Inc. and brings up a remote management login window when trying to re/install the system, which only became evident when trying to upgrade OS now. I was only able to restore the laptop from a clone, but now the laptop brings up the notification "Dropbox can manage your computer".

Request: I would like to get Dropbox to either claim their computer or deactivate their security network. I would be grateful for who do contact (email/phone) for this.

Alternatively, is there something I can do? Trying to understand my options.

Thank You for your expertise and commiseration.

20 Replies 20

Nancy
Dropbox Staff

Sorry for jumping in, @jason702. I've logged a ticket for you, so please reply to me, when possible.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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