Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
I have had a personal Dropbox for years which I use to do all my work, store photos, share files with clients and colleagues etc...
I had a new client wanting to share files via Dropbox and without paying much attention I clicked on the email invitation thinking it was to a shared folder like I have done many times previously, but actually looks like it was an invite to join their team...
So now it appears that my personal Dropbox has been completely taken over and I am now a part of their team!
While I can see that it says on my Personal files that I am the only member, assuming the client can't see the files, it really isn't ideal and would like to reclaim my own Dropbox for myself.
Is there a way for me to remove myself from the Team? And if so will that simply go back to my normal plan?
Any help on this much appreciated as don't want to risk loosing access to my own files and account...
Slightly related experience.. I had a personal dropbox account for years and recently one of the companies I work for part time needed me to set up a Team for their company. I had no idea it would swoop up all my personal dropbox files and add to their team folders. I am having trouble getting it resolved.
Hey @SusanU,sorry to her you're having issues with this.
In this case, you'll need to reach out to your team admin and ask them to convert your account back to an individual one following the steps outlined here.
Let us know how you get on.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
I accidentally added someone to my team as a member. How do I remove him from my team without blocking their entire account?
I still want him to have acces to one of the folders.
You will need to REMOVE him from the Team via the admin panel (not delete!) and then share the folder individually with him.
Note that he will need an account large enough to access it, so, if its over 2gb he will probably need to pay for an upgrade.
-
-
-
- ![]()
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
@PEA2023 wrote:
How do I remove him from my team without blocking their entire account?
You need to convert their account back to an individual account.
I have had the same issue and I want the DropBox teams to know that the process of moving a personal account to a Pro has completely shattered my confidence in the DropBox service. There is absolutely flabbergasting that in just one clan and with absolutely no explanation of consequences, nor ability to cancel, all your content is now managed by someone else without the ability to regain control by your self but ask for a permission of the 'new owner' of your content.
10+y of paid subscription will now go to another service, my trust is gone and I am superbly upset.
So will I have to pay for it again, even though I already paid for a year?
I didn't receive a refund. I've had an account for years and now because of this weird error, I need to go back in and pay when I already have?
@SparkleCindy wrote:
So will I have to pay for it again, even though I already paid for a year?
When you join a Team you are refunded the fees. So, you wont have paid ![]()
-
-
-
- ![]()
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!