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Remove from Team and revert back to Personal Dropbox

Remove from Team and revert back to Personal Dropbox

dominorodgers
New member | Level 2
Go to solution

I have had a personal Dropbox for years which I use to do all my work, store photos, share files with clients and colleagues etc...

I had a new client wanting to share files via Dropbox and without paying much attention I clicked on the email invitation thinking it was to a shared folder like I have done many times previously, but actually looks like it was an invite to join their team...

So now it appears that my personal Dropbox has been completely taken over and I am now a part of their team! 

While I can see that it says on my Personal files that I am the only member, assuming the client can't see the files, it really isn't ideal and would like to reclaim my own Dropbox for myself.

Is there a way for me to remove myself from the Team? And if so will that simply go back to my normal plan? 

Any help on this much appreciated as don't want to risk loosing access to my own files and account...

28 Replies 28

SusanU
New member | Level 2
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Slightly related experience.. I had a personal dropbox account for years and recently one of the companies I work for part time needed me to set up a Team for their company.  I had no idea it would swoop up all my personal dropbox files and add to their team folders.  I am having trouble getting it resolved.

Walter
Dropbox Staff
Go to solution

Hey @SusanU,sorry to her you're having issues with this.

 

In this case, you'll need to reach out to your team admin and ask them to convert your account back to an individual one following the steps outlined here.

 

Let us know how you get on.

 

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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PEA2023
New member | Level 2
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I accidentally added someone to my team as a member. How do I remove him from my team without blocking their entire account?

I still want him to have acces to one of the folders. 

Mark
Super User II
Go to solution

You will need to REMOVE him from the Team via the admin panel (not delete!) and then share the folder individually with him.

 

Note that he will need an account large enough to access it, so, if its over 2gb he will probably need to pay for an upgrade. 


 


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Rich
Super User II
Go to solution

@PEA2023 wrote:

How do I remove him from my team without blocking their entire account?


You need to convert their account back to an individual account.

 

Jean-Baptiste R
New member | Level 2
Go to solution

I have had the same issue and I want the DropBox teams to know that the process of moving a personal account to a Pro has completely shattered my confidence in the DropBox service. There is absolutely flabbergasting that in just one clan and with absolutely no explanation of consequences, nor ability to cancel, all your content is now managed by someone else without the ability to regain control by your self but ask for a permission of the 'new owner' of your content. 

10+y of paid subscription will now go to another service, my trust is gone and I am superbly upset. 

SparkleCindy
New member | Level 2

So will I have to pay for it again, even though I already paid for a year?

SparkleCindy
New member | Level 2

I didn't receive a refund. I've had an account for years and now because of this weird error, I need to go back in and pay when I already have?

 

Mark
Super User II

@SparkleCindy wrote:

So will I have to pay for it again, even though I already paid for a year?


When you join a Team you are refunded the fees. So, you wont have paid :slightly_smiling_face:


 


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    Mark Super User II
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    SparkleCindy New member | Level 2
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    Jean-Baptiste R New member | Level 2
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    Rich Super User II
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