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Remove security code verification, so we can access the account even without email access.

Remove security code verification, so we can access the account even without email access.

thomsardou
New member | Level 2
Go to solution

Hi,
While I perfectly know why one would want to have 2fa on their account, this is something I chose *not to* activate. Now for some time Dropbox actually forces us to have access to the email on top of the password. I want to be able to deactivate this setting. I want to be able to access Dropbox at times I don't have access to my email.

14 Replies 14

gotghosted
Explorer | Level 3

Im sorry to say this, but I don't think that will help me. I have already submitted 2 support tickets for my issue, and have not heard back for the first. Thank you anyways.

Mark
Super User II

@gotghosted wrote:

Im sorry to say this, but I don't think that will help me. I have already submitted 2 support tickets for my issue, and have not heard back for the first. Thank you anyways.


That is the only way of getting assistance I'm afraid. 

 

It maybe that Dropbox arent able to assist. They have said this on multiple occasions - if you loose access to the email access to the account is almost certainly lost. 


 


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gotghosted
Explorer | Level 3

Well I hope they reply to my second ticket at least. If not here’s my first ticket number: Ticket #23691631

 

Nancy
Dropbox Staff

@gotghosted, I found your ticket in our system and I can see our support agent has replied back to you. Please check their email as soon as possible.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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gotghosted
Explorer | Level 3

Thank you very much Nancy. I’ll check my email soon.

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    gotghosted Explorer | Level 3
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    Nancy Dropbox Staff
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    Mark Super User II
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