Replace Admin Account

[ThePointsGuy]

How can we replace an admin account? This person has left our company and we no longer have access to their email. Our account has been downgraded and in order to update the payment details we need access to the Admin's account but unfortunately cannot get that access. How can I replace that email with another?

[Hannah]

Hey @ThePointsGuy, thanks for joining our Community.

I'm afraid that only an admin can change the admin permissions on a team.

If there's no way of accessing the admin account, my suggestion would be to take out all the files, have the members leave the current team and then create a brand new one from scratch, upload the files there and invite the rest of the members.

I hope this helps, but let me know if you have any questions.

[ThePointsGuy]

Thanks for your reply. Is there no way we can update the payment information without having to have access to the Admin's email?

[Hannah]

Not a problem, @ThePointsGuy.

Only if you have access to their Dropbox password. If you have access to the password, there's no need to have access to their email.

But if you don't, I'm afraid there's no other way to go about this.

[AOstteen]

Hi, I have a similar question along with this thread.  My company received an email confirming our plan renewal but the person who it was sent to is no longer with the company.  We attempted to change his password by using the forgot password function but received an error that that account is suspended.  I am trying to become the admin on the account but cannot link my account to the existing company account and looking for any guidance on making this transition.

[Hannah]

Hey @AOstteen, thanks for your contribution to this convo!

Can you send us a screenshot of what the email you received said exactly about the suspended account?

[AOstteen]

Thank you for the quick response - is there a direct email I can shift this conversation to?  I have the screenshot, just trying to protect personal information.

[Walter]

Hey @AOstteen, sorry to jump here, but I just wanted to mention that in this case, you can reach out to our support team directly for further assistance. 

To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant information.

Once you receive a ticket from our system, please feel free to share its ID so that we can look it up as well. 

[AOstteen]

Appreciate that!  Sent!

[Walter]

No worries @AOstteen; let us know if you need anything else!