Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Yesterday I received this scam email purporting to be Dropbox. I was initially freaked out by receiving this but when I checked Dropbox online, no files had been deleted.
Warning to all others… Admins pls take note and deal. #scam
Hey @ads1212, how are you today?
If you take a look at the email address of the sender, you will see that it uses a legit Dropbox domain, meaning this is a legit Dropbox email.
If you look at your events page like Rich suggested, are you able to see any deletion events related to these files?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
@ads1212 wrote:
Yesterday I received this scam email purporting to be Dropbox. I was initially freaked out by receiving this but when I checked Dropbox online, no files had been deleted.
Was it actually a scam email, where the links within it went to a scam site, or does it actually look legitimate? Also, have you moved or renamed any large files recently? If so, that usually generates one of those deletion emails (Dropbox sees a rename/move as a deletion of one item and a creation of a new item).
@ads1212 wrote:
I’m not stupid enough to click a link on a suspected scam email
You don't have to click on a link in an email to know where it points to. Just hover your cursor over it.
@ads1212 wrote:
Let’s keep on topic.
It is on topic. I pointed out a way to help determine if what you received is a legitimate email or not. I'd check carefully because it's looks identical to a real one, such as this:
Yes, it could be fake, but the only way to tell is if you check where the links are actually pointing to. If they point to a valid Dropbox domain then it's likely a real message and should be taken seriously. I'd also suggest you check your Events page to view the recent activity on your account.
Hey @ads1212, how are you today?
If you take a look at the email address of the sender, you will see that it uses a legit Dropbox domain, meaning this is a legit Dropbox email.
If you look at your events page like Rich suggested, are you able to see any deletion events related to these files?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!