Setting up Smart Sync - not working

[JamieHMD]

Hello all,

I'm trying to setup smart sync on a windows 7 64 bit desktop.  The problem I'm getting is right after it's done installing I get this box that flashes on the screen "Windows requires a digitally signed driver" . Then I click on the dropbox icon and it says Smart Sync is experiencing an issue... , and then dropbox proceeds to start downloading every file.

Things I've tried, I disabled the anti virus, I've ran the intall program as as admin, I've set the computer to online only, I went into GPedit and regedit and told the system to ignore the driver signing.  I'm at a loss.

Please help, thank you

[Jane]

Hey JamieHMD, thanks for reaching back out to me here & I hope you’re having a great day so far!

As I’s I’d like to help you on that as much as possible, I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I’ve made sure to reply to you there. This way, I’ll send you the most appropriate next steps based on the info I have on my tools & help you reach a resolution as quickly as possible. 

Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 

Thanks again for your detailed message & I’m looking forward to hearing back from you! 

[JamieHMD]

The same thing happened with that installer, it downloads, installs perfectly, i login, select online only, then I get the driver error, then it has a problem connecting to smart sync and starts downloading all the files locally 

[Jay · Accepted solution]

Hey there,

Could you confirm you have this Windows Update installed on your machine?

[JamieHMD]

Thank you, that update fixed the problem.

[Jay]

Glad to hear it Jamie, have a great week ahead!