cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: sign in

Sign in issues - I can't access my email to get the security code

moroctocog
New member | Level 2
Go to solution

Hi, dropbox sends 2fa verification code to email address to which i have no access anymore. to disable 2fa i have to have access to my account, so i am running in circles. can anyone help?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Is it a 2FA code? If so use the recovery codes you got when setting it up. 

 

If it isn't a 2FA code and its one Dropbox is just sending as confirmation its 'you' I'm afraid there is no way around this. Without access to a device already signed in or the email that account is now lost. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

1 Reply 1

Mark
Super User II
Go to solution

Is it a 2FA code? If so use the recovery codes you got when setting it up. 

 

If it isn't a 2FA code and its one Dropbox is just sending as confirmation its 'you' I'm afraid there is no way around this. Without access to a device already signed in or the email that account is now lost. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Need more support?