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Sign in with Apple ID shows that the account is disabled

Sign in with Apple ID shows that the account is disabled

IMExperts
Helpful | Level 5

Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled.

But when I sign in using the same icloud email, there is no any issue.

 

I made a mistake of choosing "Hide my Email" on my first attempt to sign in and it created the new account which I had to delete.

 

After that I can't use the Continue with Apple feature anymore.

 

Please solve the issue.

 

Thanks

23 Replies 23

IMExperts
Helpful | Level 5

Hi Megan,

 

Thank you for your reply.

 

I've already removed the Hide My Email for dropbox. But the issue still persists, as I get the same account disabled error message.

 

Regards,

Waseem

jjreturned
Explorer | Level 4

Hello,

 

I have already lost all the data I was hoping to save/backup to Dropbox, but sure.

 

Thank you

Hannah
Dropbox Staff

Hey @jjreturned, you're currently replying from a different Dropbox account; is the @jjreturned one or the @JJ90A one that has the issue?

 

As for you, @IMExperts, can we send you an email as well, so we can look into this a bit further?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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jjreturned
Explorer | Level 4
Neither, as ascertained from post topic. You can email or not

Nancy
Dropbox Staff

Hi @jjreturned. If neither of these Community profiles are linked to the Dropbox account in question, you’ll need to open another browser on your computer (on which you’re NOT logged in to any Dropbox account), and log a ticket with our team via these steps: 

 

Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.

Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

You will then receive a confirmation email that will have a ticket number. 

 

Please send me your ticket number here afterwards.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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jjreturned
Explorer | Level 4
Nancy,
My ticket number is 22901334. Thank you.

IMExperts
Helpful | Level 5

Hi Hannah,

 

Sure please, you can email whenever it is necessary.

 

Thanks

Waseem

Hannah
Dropbox Staff

Thanks for the ticket number, @JJ90A. I passed your comments along, raised the priority of the ticket and a member of our team will be replying back to you the soonest possible.

 

And thanks, @IMExperts, I just sent you an email, so we'll continue there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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kllbrg
Explorer | Level 4

i hv the same issue & the steps above didnt solve my problem. please help :disappointed_face: @dropbox-staff

Megan
Dropbox Staff

Hi @kllbrg, sorry to hear about that! 

 

Do you face the same issue as the OP above? If so, can I then send you an email, in order for us to have a closer look into this?

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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