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Sign in with Apple ID shows that the account is disabled

Sign in with Apple ID shows that the account is disabled

IMExperts
Helpful | Level 5

Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled.

But when I sign in using the same icloud email, there is no any issue.

 

I made a mistake of choosing "Hide my Email" on my first attempt to sign in and it created the new account which I had to delete.

 

After that I can't use the Continue with Apple feature anymore.

 

Please solve the issue.

 

Thanks

23 Replies 23

kllbrg
Explorer | Level 4

thanks for the quick reply @Megan :folded_hands:

yupp, im facing totally the same issue as OP
please, contact me via email. 

Hannah
Dropbox Staff

Hey @kllbrg, I just sent you an email, so we'll continue working on this there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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apiplein
Explorer | Level 3
我也是 同样的问题 解决不了

Megan
Dropbox Staff

嘿@apiplein,感谢您在这里发帖!

 

您能分享一些额外的信息吗?

 

您是否面临OP提到的同样问题? 您可以访问与您的 Dropbox 帐户关联的电子邮件地址吗?

 

任何关于这方面的额外知识都会帮助我帮助你。

 

让我了解更多信息,我们将从那里开始!

 

--

 

Hey @apiplein, thanks for posting here! 

 

Would you be able to share some additional info, please? 

 

Do you face the same issue as mentioned by the OP? Do you have access to the email address linked to your Dropbox account? 

 

Any additional knowledge on this, will help me help you.

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Megan Dropbox Staff
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    apiplein Explorer | Level 3
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    Hannah Dropbox Staff
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    kllbrg Explorer | Level 4
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