Some deleted team members have disappeared

[Duane Poorman]

Hello Everyone,

Do deleted team members ever disappear? I am an admin for our Dropbox Business Advance team. Last Friday (today is Monday), I assigned the files from all deleted team members to various active members. At the time, we had over 12 deleted team members (don't remember the exact number). Today, there are only 5 deleted team members, all with 0 bytes used. Will these 5 deleted team members eventually "disappear" too? Why aren't the other deleted team members still showing up in the deleted team members list?

Thanks!

Duane

[Jay]

Hi @Duane Poorman, thanks for messaging the Community.

How long ago were the recent and older team members deleted from the team?

This will help me to assist further!

[Duane Poorman]

Hi @Jay,

Unfortunately, I don't know the complete answer to that question. The 5 deleted team members still "visible" were deleted on Jan 3, 2019, Jan 7, 2019, Nov 8, 2019, Jul 30, 2021, and Feb 12, 2021.  I know at least one of the deleted team members who has disappeared was also deleted on or around Feb 12, 2021. The other deleted team members were deleted by other admins (who are no longer with the company), so I don't know the exact dates. At least 3 of them left the company in 2021, so I assume they were deleted sometime in 2021.

Thank you! Duane

[Megan]

Hey there, @Duane Poorman, how are you today? 

Out of curiosity, have you tried using a different browser on your end, to check if the same thing is visible there? 

If this doesn't work, can you try contacting our Support team, since they'd be able to have a thorough look into this on their end, with account-specific info?

Once you do, feel free to let me know the ticket number in question.

Thanks a bunch! 

[Duane Poorman]

Hi @Megan ,

I've tried Chrome and Edge and see only 5 deleted members with both browsers. Looks like we are going to merge this team with another team, so I'm not going to worry about what happened to the other deleted members. It's just really weird!

Thank you!

Duane