Strange Credit Card Charge from Dropbox - is this a genuine charge?

[OldManBrewer]

I am trying to establish whether a CC charge purporting to be from dropbox is genuine. 

I have tried the credit card finder but it keeps asking for a 12 digit alphanumeric code but the entry on the credit card reciept doesn't have one and reads:

dropbox db.tt/cchelp IE

 Does anyone know if this a genuine charge?

[Rich · Accepted solution]

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@OldManBrewer wrote:

I have tried the credit card finder but it keeps asking for a 12 digit alphanumeric code but the entry on the credit card reciept doesn't have one ... Does anyone know if this a genuine charge?

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.