Support for dropbox free teams ends March 31, 2022

[Sveva]

ciao, 
oggi ho ricevuto una mail che mi informa che dal 31 marzo non sarà più possibile utilizzare il team di lavoro in modalità free😅
volevo capire se effettivamente dal primo aprile le cartelle e file resteranno invariati, comprese le impostazioni di condivisione o se verranno eliminati agli altri membri del team, ma resterà cmq a me che sono l'amministratore?
non vorrei rischiare di perdere tutto ...
chiedo in modo da poterci preparare per tempo e nel modo giusto al passaggio 😉
grazie a chi mi saprà rispondere e Buona giornata
Sveva
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Hello 
today I received an email informing me that from March 31 it will no longer be possible to use the work team in free😅 mode
I wanted to understand if actually from the first of April the folders and files will remain unchanged, including the sharing settings or if they will be deleted to the other members of the team, but will remain cmq to me who am the administrator?
I wouldn't risk losing everything 😓... I ask so that we can prepare in time and in the right way for the passage 
thanks to those who will be able to answer me and Have a nice day
Sveva

[Walter]

Hey @adrian_c, sorry to hear about this. 

If you had 2 of your accounts connected before, have you made sure that you're looking at the correct account?

Do you see any of the missing folders listed on this page perhaps?

Any additional information will be much appreciated!

[cherrycolalola]

Hi @Hannah,

I suddenly got that message as well. The Team dropbox is not on my computer anymore and I just logged in on a browser and there are no more files in the old Business Team folder anymore??

[Hannah]

Thanks for the nudge, @cherrycolalola.

Have you tried searching for them on our site? 

How about your shared tab? The team folders should be turned into shared folders now, so they may be there.

[Rafer]

I used two private accounts with the desktop app on win.
Today I got a message that one link was removed...
In the properties I only can merge a Team account. Is it new???

[Hannah]

Hey @Rafer, thanks for reaching out to our Community.

I moved your post to this relevant thread. 

What happened is that we stopped supporting free teams, which is what one of your accounts probably used to be.

No need to worry, though, both your accounts and the files in them are safe. 

You can read more about what happened, in the replies above.

[Deborah L.9]

Unlike the original poster, I was not forewarned about the eminent demise of the free Teams facility. I woke up this morning to an ephemeral pop-up message saying that my 'work' account had been unlinked and deleted. I had no warning. I've searched my email box high and low, junk and deleted, and there's been no message from Dropbox to warn me about this. How do I recover the files you deleted? And more to the point, how can I trust you going forward?

[Mark]

The account has not been deleted @Deborah L.9 - it has just been unlinked.

You simply need to log on to the account via the email and password on the website and all files/data are there. 

[Deborah L.9]

Hi Mark - I can see that what you say is right. The unannounced unlinking has however created other problems, like leaving my Plus status on the wrong account. And it’s not so simple as just moving everything over to the Plus account. Can I now expect Dropbox to start deleting important files in the account which was not deleted from my computer because it’s run out of storage. Do I lose my expectation of an ability to recover deleted files for up to 30 days because that facility is sitting on an unlinked account? I’ve written to customer service about this, but as they unlinked everything on the cusp of weekend, I expect I’ll have to sit around and wait for days to learn that their hands are tied, there’s nothing they can do. I’ve been paying for Pro and then Plus for almost a decade.

[jfcblue]

Many paper documents that I once had access to are not available any more.

They show up as "404 We can’t find the page you’re looking for."

Can you please provide help with this?

[Megan]

Hi @jfcblue, welcome to our Community! 

Feel free to have a look at this Help Center article and let me know if you need anything else. 

Cheers!