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Re: Trying to get a recovery email from dropbox

Trying to get a recovery email from dropbox

J311
Explorer | Level 3

I have talked to aol and they can’t seem to figure this out. I can’t get emails from Dropbox with the 6 digit code. I have tried everything that I know. Super frustrated I can’t login to Dropbox because of this

4 Replies 4

Jay
Dropbox Staff

Hi @J311, thanks for bringing this to our attention.

 

Have you tried adding no-reply@dropbox.com to your contacts list and checking your spam folder?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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J311
Explorer | Level 3

Hi jay thanks for the reply. I did both nothing  is coming through with the 6 digit code. I don’t know what else I can do

Jay
Dropbox Staff

Thanks for the update. You'll need to get in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

J311
Explorer | Level 3
Thanks
Need more support?