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Unable to Access Multiple Dropbox Accounts

Unable to Access Multiple Dropbox Accounts

Ayeshakhurram
Explorer | Level 3

Subject: Urgent Help Needed: Unable to Access Multiple Dropbox Accounts

Im facing a critical issue with accessing my Dropbox accounts.
I have around 15-20 Dropbox accounts that I used to log into occasionally. However, out of the blue, I am unable to open any of these accounts except for 1-2. Each time I try to log in, Im prompted with a message that a code has been sent to my email. The problem is that my emails are not verified!
I'm a bit puzzled by this situation. If verified emails are crucial for account access, then why does Dropbox allow users to sign up without verified emails in the first place? I have a substantial amount of important data in these accounts, so regaining access is of utmost importance to me.
Any guidance, advice, suggestions would be greatly appreciated. Im really eager to regain access to my accounts and retrieve my data.
Thank you in advance for your assistance!

10 Replies 10

Megan
Dropbox Staff

Hi @Ayeshakhurram, did you get any errors when trying to access this page, on an incognito mode as my colleague @Jay suggested? 

 

That should allow you to open a ticket, and contact our Support. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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