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Re: Dropbox Desktop App reCAPTCHA

Unable to login S Mode

recrucial
Helpful | Level 6
Go to solution

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking verify it goes blank then reopens reCAPTCHA as though clicking login again so unable to get past this step, any help would be hugely appreciated!

44 Replies 44

terrazzoent
New member | Level 2
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Same prob here,

Uninstalled & re-installed Dropbox for S mode today and still only get blank white screen.

Rebooted Laptop, Haven't installed any new anti-virus s/ware.

Running Win10

Any other suggestions?

wwpaci
New member | Level 2
Go to solution

100% the same prob here too

Uninstalled & re-installed Dropbox for S mode today and still only get blank white screen.

Rebooted Laptop, Haven't installed any new anti-virus s/ware.  I've even disabled my anti virus and no luck

Running Win10

Any other suggestions?

Hannah
Dropbox Staff
Go to solution

Hey everyone, thanks for reaching out about this and for the info provided.

 

Have you all reached out to our support team about it? 

 

If so, can you please give us the ticket numbers for your communications, so we can look them up on our end?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Capital House
Helpful | Level 6
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I noticed the app was just updated, so I tried again.

I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.

Thanks

terrazzoent
New member | Level 2
Go to solution

Hi All,

I have also re-downloaded & installed Dropbox for S Mode just now & it appears to be working correctly.

i.e. I am NOT getting the blank white screen and I can access my files easily like I previously did.

I hope it stays fixed.

Good luck everyone.

Need more support?