cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to login S Mode

Unable to login S Mode

recrucial
Helpful | Level 6
Go to solution

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking verify it goes blank then reopens reCAPTCHA as though clicking login again so unable to get past this step, any help would be hugely appreciated!

44 Replies 44

recrucial
Helpful | Level 6
Go to solution

Hopefully one of the DropBox team will reply sometime soon with a resolve for us all!

LenVT
New member | Level 2
Go to solution

I've been using this app successfully for about a year. This morning it forced a login and then Captcha. The Captcha cycled continuously, never allowing access to my account. Please help.

slappy
New member | Level 2
Go to solution

I've had Dropbox for well over a year possibly 2... today I went to use the desktop app which looks like it's been upgraded and signed me out, but when I go to sign in (with my correct password info) I cannot get past the reCAPTCHA robot in the desktop app.. I can log in fine online..
The desktop app does it display anything more on this reCAPTCHA (normally I'm clicking stop lights or crosswalks)... and when I click the "I'm not a robot" it just reloads another ReCAPTCHA that looks the same (no images)

I already re-installed the app, still cannot get past this...Untitled.jpg

Rainer3
New member | Level 2
Go to solution

I have the same issue with by Dropbox for S mode on my tablet.

Hannah
Dropbox Staff
Go to solution

Hey @slappy, thanks for bringing this to our attention.

 

This looks like it might be the Dropbox for S mode and not the Dropbox desktop app.

 

Is the S mode version the Dropbox app you're using? Or do you have the Dropbox desktop app installed as well?

 

If so, are you able to access the Dropbox folder on your computer as normal?

 

If you prefer to use the S mode version, can you temporarily disable any security app you might have, like an antivirus/VPN/firewall, to see if that helps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Chris12345
New member | Level 2
Go to solution

I have exactly the same issue. Windows 11 S mode. Tried everything....It is not working. Great work Dropbox!!

Chris12345
New member | Level 2
Go to solution

And what a poor Customer Service to troubleshoot our issue! I am speechless!!

ilCarra
Explorer | Level 3
Go to solution

Same problem...

Can you update Dropbox Mode S for Windows 10??

svensven
Explorer | Level 4
Go to solution

All you suggest have already been tried out. The problem is reported one week ago, and we are desperately in need of a solution.

Nancy
Dropbox Staff
Go to solution

Hi everyone, I hope you’re all doing great. 

 

For anyone who’s still having this issue, can you please go here and open a ticket/email with our support team? 

 

After you’ve done so, please make sure to send me your ticket numbers here.

 

Thanks!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    terrazzoent New member | Level 2
  • User avatar
    Capital House Helpful | Level 6
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    wwpaci New member | Level 2
What do Dropbox user levels mean?