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Unable to login S Mode

Unable to login S Mode

recrucial
Helpful | Level 6
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Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking verify it goes blank then reopens reCAPTCHA as though clicking login again so unable to get past this step, any help would be hugely appreciated!

44 Replies 44

jash1a
New member | Level 2
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reCAPTCHA cycles continuously - no ability to login to "S" mode

Nancy
Dropbox Staff
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Hi @jash1a, thanks for posting on the forum. 

 

Can you please open a ticket via this link, and send me your ticket number?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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bdipert
Explorer | Level 3
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I'd be happy to submit a ticket if I could figure out how to do so. I can't seem to get past the "Chatbot", which offers up unhelpful suggested answers to whatever question I enter ("can't log into Dropbox using the S Mode app") but seems uninterested in letting me proceed to actually file a ticket.

 

More precise instructions, ideally bypassing the annoying Chatbot, would be greatly appreciated.

 

I'm using the "S Mode" app on a Surface Pro X running Windows 11 for Arm, by the way....because Dropbox still refuses to release a full-featured Dropbox client for Windows for Arm...grr....

ilCarra
Explorer | Level 3
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Hi @Nancy.

This is my ticket number: 

Ticket #18945756: TEAMS: Loop Captcha

I don't know how send you private message.

Thanks

recrucial
Helpful | Level 6
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Hi @Nancy 

I have this issue also!

svensven
Explorer | Level 4
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Following your suggested link I get two possibilites: Ask Dropbot or Visit he Community. I can't see there is any possibility of filing a ticket there.

Chris12345
New member | Level 2
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Hi,

I cannot login via Windows 11s App.

It keeps me in a "I am not a robot" loop from reCAPTCHA

Tried everything and running out of ideas...

DonutDaddy
New member | Level 2
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I have this exact same problem. The reCAPTCHA box is white and the pictures run in an endless loop. Every once in awhile it simply reloads the box, but it never goes past.

DonutDaddy
New member | Level 2
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I had to reinstall Windows 10 due to network issues, and now I’m having the same problem. I can’t log in and I can’t access my work files.

Chris12345
New member | Level 2
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I have this issue also

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