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Verification code does not receive by email

Verification code does not receive by email

deterpiu1
New member | Level 2

I have formatted my pc. Now I re-install my dropbox desktop application but after insert email and password, the system require me verification code by email. My email is [email removed as per Community Guidelines] but I not recevide this mail.

I try also to login by browsert web chrome or firefox but also in these browser, the system require me the verification code send by email. I no receive mail from drobox. I check also in spam folder but there aren't mail.

 

How can I fixed this issue ?

7 Replies 7

Jay
Dropbox Staff

Hi @deterpiu1, thanks for bringing this to our attention.

 

Is this a private email domain, or a public email provider service?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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CMG94
New member | Level 2

I have dropbox account. I used my work email address as my login. I left the company thus the email address has been cancelled. I'm trying to login to dropbox and it wants to send a 6 digit code to my old work email address- thus I cannot get the code. How can I change the email address associated with the dropbox account? 

Rich
Super User II

@CMG94 wrote:

I'm trying to login to dropbox and it wants to send a 6 digit code to my old work email address- thus I cannot get the code. How can I change the email address associated with the dropbox account? 


You can't without signing in to the account. Unless you have another active device already linked to the account, your only option will be to contact your old employer and ask them to reactivate your email address so you can receive the code.

 

JP888
Explorer | Level 3

We are having a similar problem. Our computer crashed, it had Dropbox files and was logged in wih an old emial address taht we no longer use. So it's not possible to access the authentification code as emial is not longer active and the computer that stored Dropbox files has crashed and not recoverable. Dropbox can you please give a hand?

 

Can a verification code be sent by SMS as I'm pretty sure that Dropbox account included my mobile number on set up.

Hannah
Dropbox Staff

Sorry to hear about this, @JP888.

 

Was this computer the only device linked to that account? Do you maybe have another one that would allow you to receive the 6-digit code?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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JP888
Explorer | Level 3

Only one computer, unfortunately. Is there a way Dropbox can send me an SMS verification code? Thanks.

Megan
Dropbox Staff

Hi @JP888, I'm afraid we can't do SMS verification for that case.

 

However, I'd like to help as much as possible. Would it be okay to send you an email, in order to then send your ticket to our specialized agents to have a look at this?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    JP888 Explorer | Level 3
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    Hannah Dropbox Staff
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    Rich Super User II
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