Verification email not being sent and two computers don't show the same files

[Daveygee93]

I have multiple emails im afraid its not being sent there is a glitch i need to fix on my end..

My main email is not updating with the files i am uploading, and my laptop and PC have different documents - but when i send verification email, they both get sent to my main email which is [personal information removed per the Community's Guidelines]... when i click send verification email, nothing appears, ive been trying for 1 week now ... please help..

[Hannah]

Hey @Daveygee93, thanks for bringing this to our attention.

It seems you currently have two issues; the verification email is not coming to your email address and a syncing issue between two computers.

About the verification email, have you tried checking your spam folder? If it's not there, add no-reply@dropbox.com to your email contacts and try again.

As for the syncing issue, can you firstly confirm that both of your computers are linked to the same Dropbox account?

To check, click on the Dropbox icon in your system tray/menu bar on both, then on your initials, then on preferences and then check the email address on the 'account' tab.

Also, what do you see when you hover over this Dropbox icon on both computers? What's the sync status?

Let me know and we'll go from there.