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Why has my account disappeared?

Why has my account disappeared?

A_Fotografy
New member | Level 2
Go to solution

Hi, 
I did a password reset and for some stupid reason Dropbox made me a brand new account and I have no clue what is going on and where is all my content. Whenever I log in via chrome it keeps bringing me to that brand new dropbox account. 

Can someone explain what is going on? On my phone is the same. Everything just vanished and have a new account. I was paying something like £10 a month so not sure what kind of options it has and if can I revert. 

 

Stress here. 

Thanks. 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @A_Fotografy, thanks for bringing this to our attention.

 

It sounds like you might have more than one account, since a password reset wouldn't open a new account for you.

 

Are you certain you don't have another email address which could be associated to a Dropbox account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Jay
Dropbox Staff
Go to solution

Hi @A_Fotografy, thanks for bringing this to our attention.

 

It sounds like you might have more than one account, since a password reset wouldn't open a new account for you.

 

Are you certain you don't have another email address which could be associated to a Dropbox account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

A_Fotografy
New member | Level 2
Go to solution

Hi, 
No sorry I don't have one more account. I use only one email but it was for business and I guess personal acc? However I use only business one. 

 

How do I check if there are more emails associated with my name? 

Thanks

A_Fotografy
New member | Level 2
Go to solution

Actually turns out I did have second ACC so I managed to log into my other ACC. 

 

Jay
Dropbox Staff
Go to solution

Glad to hear it, if you need any further assistance in the future, please let me know.

 

Enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    A_Fotografy New member | Level 2
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