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Why was my account disabled?

Why was my account disabled?

Opc2001
New member | Level 2

Someone knows why my account was inhabilited?

3 Replies 3

Walter
Dropbox Staff

Hey @Opc2001, thanks for posting on our Community.

 

I'm sorry to ask, but I'm not quite sure about the issue at hand. Can you please provide some additional information or a screenshot of any errors you might be getting in order to have a better look into this?

 

Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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illsologamer man
Explorer | Level 3

I tried to utilized my account earlier today and the app kicked me out. Then I tried to sign back in via google and it tells me "an error has occurred". I tried to sign in on my account via my laptop and it says "account is disabled" I've checked my emails for any messages and I don't have any. Rest assured I am using the right credentials and I am a paying professional subscriber. 

Megan
Dropbox Staff

Hi @illsologamer man, I hope you're doing well!

 

Is it possible that you were part of a Dropbox Business team, and the admin removed you? 

 

Could you try to sign in from another browser as it's crucial to our troubleshooting process? I would suggest submitting a ticket with our team from here, while signed out of any Dropbox accounts.

 

You can let me know your ticket number (eg. #1234567) so I can pass along your comments from here.

 

Let me know if you have any trouble with this!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Megan Dropbox Staff
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    illsologamer man Explorer | Level 3
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    Walter Dropbox Staff
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