cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why was my account disabled?

Why was my account disabled?

Opc2001
New member | Level 2

Someone knows why my account was inhabilited?

3 Replies 3

Walter
Dropbox Staff

Hey @Opc2001, thanks for posting on our Community.

 

I'm sorry to ask, but I'm not quite sure about the issue at hand. Can you please provide some additional information or a screenshot of any errors you might be getting in order to have a better look into this?

 

Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

illsologamer man
Explorer | Level 3

I tried to utilized my account earlier today and the app kicked me out. Then I tried to sign back in via google and it tells me "an error has occurred". I tried to sign in on my account via my laptop and it says "account is disabled" I've checked my emails for any messages and I don't have any. Rest assured I am using the right credentials and I am a paying professional subscriber. 

Megan
Dropbox Staff

Hi @illsologamer man, I hope you're doing well!

 

Is it possible that you were part of a Dropbox Business team, and the admin removed you? 

 

Could you try to sign in from another browser as it's crucial to our troubleshooting process? I would suggest submitting a ticket with our team from here, while signed out of any Dropbox accounts.

 

You can let me know your ticket number (eg. #1234567) so I can pass along your comments from here.

 

Let me know if you have any trouble with this!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    illsologamer man Explorer | Level 3
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?