Security and Permissions
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Someone knows why my account was inhabilited?
Hey @Opc2001, thanks for posting on our Community.
I'm sorry to ask, but I'm not quite sure about the issue at hand. Can you please provide some additional information or a screenshot of any errors you might be getting in order to have a better look into this?
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I tried to utilized my account earlier today and the app kicked me out. Then I tried to sign back in via google and it tells me "an error has occurred". I tried to sign in on my account via my laptop and it says "account is disabled" I've checked my emails for any messages and I don't have any. Rest assured I am using the right credentials and I am a paying professional subscriber.
Hi @illsologamer man, I hope you're doing well!
Is it possible that you were part of a Dropbox Business team, and the admin removed you?
Could you try to sign in from another browser as it's crucial to our troubleshooting process? I would suggest submitting a ticket with our team from here, while signed out of any Dropbox accounts.
You can let me know your ticket number (eg. #1234567) so I can pass along your comments from here.
Let me know if you have any trouble with this!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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