Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Hello.
I have a personal DropBox account, which I have had for a long time.
A while ago a client somehow added me to their company account or group.
I have asked for them to expel me, but they are not so good with admin.
How do I exit that group?
I cannot create a new personal account, because my email is already associated with the company account.
Hopefully somebody can assist!
kr
mark
@markatMBAC wrote:
A while ago a client somehow added me to their company account or group. ... How do I exit that group?
You need the team admin to convert your account back to an individual account. It's important that they don't just remove you from the team as that would delete your account. If that were to happen, the team admin only has seven days to restore your account.
@markatMBAC wrote:
A while ago a client somehow added me to their company account or group. ... How do I exit that group?
You need the team admin to convert your account back to an individual account. It's important that they don't just remove you from the team as that would delete your account. If that were to happen, the team admin only has seven days to restore your account.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!