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Your Public links have been temporarily suspended for generating excessive traffic

Your Public links have been temporarily suspended for generating excessive traffic

kesslertg
Explorer | Level 3

I got this message yesterday. I have not received it before. How long are others banned from accessing my files? Is there a way I can lift the ban?

4 Replies 4

Mark
Super User II

Initial bans are usually 24 hours. After that it should auto lift.

 

To remove early you can pay to upgrade to a paid plan.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

kesslertg
Explorer | Level 3

Thanks. I will check again today - for sure it has been more than 24 hours. I do have a paid plan. I guess I am not paying enough.

Mark
Super User II

If you are on a paid plan then the bans still apply but you must have HUGE amounts of data being used - especially videos etc.

 

If its over 24 hours log a message with support at www.dropbox.com/support as it could be you've been banned for a DCMA take down etc. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

kesslertg
Explorer | Level 3

Awesome. Thanks so much.

Tom

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    kesslertg Explorer | Level 3
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    Mark Super User II
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