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can't receive code because email no longer active, how can get access?

can't receive code because email no longer active, how can get access?

charrua4
Explorer | Level 3

The email address in the account is not longer active and I am unable to get the 2 factor ID code

There is important information in the google account and I don't know what to do, as there is no way I can contact dropbox about it

Can you help please ?

thank you :slightly_smiling_face:

16 Replies 16

charrua4
Explorer | Level 3
Thanks Megan
Oh well, lesson learned
Thanks so much for all the help

Nancy
Dropbox Staff

Hi again, @charrua4

 

If you want, we can open a ticket for you and have our support team look into this further, just in case there’s a workaround. 

 

Let me know if you’d like that.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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jacollin
Explorer | Level 3

Nancy - can you please open a support ticket for me? I have read this thread and I have the exact same problem. Email is no longer activated and dropbox now requires me to enter an access code that will only be emailed to the closed email account. I also have no devices or anything or any way to 'recreate' this old email address.

Thank you for please helping me!!!!

 

 

Hi again, @charrua4

 

If you want, we can open a ticket for you and have our support team look into this further, just in case there’s a workaround. 

 

Let me know if you’d like that.


Nancy
Community Moderator @ Dropbox
dropbox.com/support

Megan
Dropbox Staff

Hi @jacollin, I just sent you an email, I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jacollin
Explorer | Level 3

Hi Megan,

is there where you would like me to reply or do I reply to the email?

jacollin
Explorer | Level 3

Hi Megan,

I am not sure where/how you would like me to reply. I have a personal dropbox account and my work account was set up for:

[removed per the Dropbox Community Guidelines]

which has now been deactivated so I am unable to receive the access code that is now required (?) even though I still know the password.

I hope you can help me!

Thanks,

Jennifer

Hannah
Dropbox Staff

Hey @jacollin, just make sure to reply from the email address associated with your Community profile here. 

 

Megan will reply back to you, to let you know how you need to proceed.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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