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Re: login

ClaraUser
New member | Level 2
Go to solution

Hi,

 

I lost access to the email I used to sign up for DropBox. I have 2-factor authentication set up and DropBox sends the 6-digit code to the email I don't have access. How can I access my DropBox account? Thanks.

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

You'll need to use the backup codes you were given when setting up the 2FA. If you've lost them, and do not already have a device logged in, I'm afraid the account is not recoverable. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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View solution in original post

1 Reply 1

Mark
Super User II
Go to solution

You'll need to use the backup codes you were given when setting up the 2FA. If you've lost them, and do not already have a device logged in, I'm afraid the account is not recoverable. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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