"Failed to send text message for two-step verification" error when trying to sign in

[jonmchee]

Hi,

I am facing the same issue.

Ticket #20977317: DB: cannot access my account

[mike561]

I see I made a spelling mistake there.  I Cant access my main account

[Jay]

Hi everyone, have you already tried to contact the support team directly regarding this matter?

[jonmchee]

I have but the agent just asked me to upload screenshots of the problem. I did so immediately and there is no response thereafter. It’s been 24hours. I am frankly really surprised at how harrowing this experience is, it really feels very unsafe to keep my files with DB in future. I really hope you can escalate this quickly and get it resolved asap and restore my faith in this.

[Jay]

Do you have the ticket ID from the email in order to locate it on the system?

[jonmchee]

#20977317
Agent is Colby.

[mike561]

Hi

Yes I've been in contact and the reply didn't seem to understand that I wasn't getting the 2FA in the first place.  All I was getting was "unable to send", and gave suggestions that I've already read in various chat sites that weren't helping.  The contact between time is also frustrating as I'm unable to access client files where sensitive information is stored.

[jonmchee]

Exactly the same experience I am having!

[jonmchee]

Hi Jay,

Any updates?

[jonmchee]

Hi, it’s been 48 hours. Still no resolution. I want to cancel all my accounts.. What will become of all my files? Will you guys guarantee that they will be deleted?

[Agustin_NM]

48 hours and no one at Dropbox has fixed the 2FA system crash issue. Are all the technicians on vacation? There must be thousands of accounts with 2FA activated, as they require this security measure, the user will not be able to access them. It's a shame that Dropbox ends this disrespect for its users. It's time to leave Dropbox.