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[security] Got a Dropbox security code email, but 2-factor verification is *off*. Reasons?

[security] Got a Dropbox security code email, but 2-factor verification is *off*. Reasons?

bertzander
New member | Level 2
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Hey

 

I received the following email yesterday, sent to the email address used for registering my Dropbox account:

 

Hi [first name]

[6-digit code] is your one-time Dropbox security code.

Happy Dropboxing!
- The Dropbox Team

 

However, 2-factor authorization is turned off for my account. I just checked it again, 2FA was, and still is, disabled.

 

A cursory glance at the source suggests the email was sent by Dropbox. I know sender addresses can be spoofed, but the URL in the email was the real one, so I don't see a reason to believe it's a scam/phishing mail.

 

My question is then:

 

Are there any other cases (other than on accounts with 2FA enabled) when Dropbox would send a one-time security code by email?

22 Replies 22

Tuan510
New member | Level 2
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I also have login issue

Tuan510
New member | Level 2
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I also have a login issue but it on my other account which is [personal information removed by moderation for security reasons] can you please send me a code too?

Jane
Dropbox Staff
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Hey @Tuan510, as this an account-specific inquiry, it would best be handled through our Official Support channel. I’ve located your open discussion on our system & I can see that it’s currently in our team’s specialists’ inbox, so you can expect a rely on the matter soon. 
 
I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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quanta
New member | Level 2
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I want to turn this off too,  

I have a hp printer that can't loginto dropbox but can enter securty codes 

How do I fix this? if I cant both are useless 

Jane
Dropbox Staff
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Hey @quanta, did you recently attempt to log in to your account? If so, then you’ll need to enter this verification code to complete the sign in process. How is your printer connected to your Dropbox account? Can you confirm that you have access to your email address?

Any detail you could include on the matter here would be very helpful & thanks in advance for taking the time to gather these details for me! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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jkproctor
New member | Level 2
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Trying to login with HP printer with 2fa turnnerd off howerver I keep getting a security coded to finish loggin in.  HP printer has no setting to enter security code.  

Jane
Dropbox Staff
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Hey @jkproctor, I’ve moved your post under this discussion, as this has been reported before on the Community. Have you been able to resolve your concern on your end? 
 
If you’re still facing this issue, would you mind sending me the details I had asked quanta above, in order to follow-up with you a bit more closely? Thanks in advance & I’ll be awaiting your next message! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
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shieldstd
New member | Level 2
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Yes, I'm having the same issue. 2fa is turned off. I'm logged into Dropbox on my PC. I try to add details to my HP printer. I receive a notice within Dropbox to use this code to continue, but I can't enter it into the printer.

What is the resolution?

Google Drive lets you authenicate the printer from within your account on your computer.

Jane
Dropbox Staff
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Hey there (@shieldstd), as we can only proceed with account-specific matters via our Official Support channel (& it's highly likely that I’ll need to forward your request to a specialized colleague, who’ll further investigate whether this is possible), I’ve made sure to reach out to you on my end, since I couldn’t locate an open support request on our system.  
 
Whenever you have some spare time, please have a look at your inbox for my email & I’ll make sure to promptly follow-up with you asap. Thanks again for checking in with us on the Forum & I’ll be awaiting your next email! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
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Questions asked in the community will likely receive an answer within 4 hours!)

UMFClass2019
New member | Level 2
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Good day! I am trying to log in my class' dropbox account from a new device and I am prompted to enter a 6 digit code as a second step to be able to go further, now when I log in to that same account from an old device the 2 step verification is disabled. In addition, when I try to access the email address inbox linked to the dropbox account (gmail address) in order to find the code, I am told "this account doesn't exist". 

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