Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Hey
I received the following email yesterday, sent to the email address used for registering my Dropbox account:
Hi [first name] [6-digit code] is your one-time Dropbox security code. Happy Dropboxing! - The Dropbox Team
However, 2-factor authorization is turned off for my account. I just checked it again, 2FA was, and still is, disabled.
A cursory glance at the source suggests the email was sent by Dropbox. I know sender addresses can be spoofed, but the URL in the email was the real one, so I don't see a reason to believe it's a scam/phishing mail.
My question is then:
Are there any other cases (other than on accounts with 2FA enabled) when Dropbox would send a one-time security code by email?
I also have a login issue but it on my other account which is [personal information removed by moderation for security reasons] can you please send me a code too?
Jane
Community Moderator @ Dropbox
dropbox.com/support
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I want to turn this off too,
I have a hp printer that can't loginto dropbox but can enter securty codes
How do I fix this? if I cant both are useless
Hey @quanta, did you recently attempt to log in to your account? If so, then you’ll need to enter this verification code to complete the sign in process. How is your printer connected to your Dropbox account? Can you confirm that you have access to your email address?
Any detail you could include on the matter here would be very helpful & thanks in advance for taking the time to gather these details for me!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Trying to login with HP printer with 2fa turnnerd off howerver I keep getting a security coded to finish loggin in. HP printer has no setting to enter security code.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Yes, I'm having the same issue. 2fa is turned off. I'm logged into Dropbox on my PC. I try to add details to my HP printer. I receive a notice within Dropbox to use this code to continue, but I can't enter it into the printer.
What is the resolution?
Google Drive lets you authenicate the printer from within your account on your computer.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Good day! I am trying to log in my class' dropbox account from a new device and I am prompted to enter a 6 digit code as a second step to be able to go further, now when I log in to that same account from an old device the 2 step verification is disabled. In addition, when I try to access the email address inbox linked to the dropbox account (gmail address) in order to find the code, I am told "this account doesn't exist".
Hi there!
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