cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Account hacked and email changed

Account hacked and email changed

Joe_wit
Explorer | Level 3

Hello,

 

My Dropbox account has been hacked and my email address changed so that I am now unable to access my files (but the hacker is). What can I do about this please? This is my personal information.

 

Thanks for your help.

10 Replies 10

Rich
Super User II

@Chris The Photo Taker wrote:

Can anyone help to tell me how to get support?


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Also note that Dropbox Support is not available on weekends. You'll need to wait until AT LEAST tomorrow before you receive a response.

 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    Chris The Photo Taker New member | Level 2
  • User avatar
    M14NOJ New member | Level 2
What do Dropbox user levels mean?