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Re: Account ownership transfer

Account ownership transfer

DamienFA
Explorer | Level 4

Hi community,
 
I need your help as Dropbox support completely stopped answering me: I work for an association which has a Dropbox account with paid subscription. The account has been set up by a former employee using her own email address. She then left the company and we do not have access to our own Dropbox folder because the former employee has the credentials. We can prove that the association is the owner of the Dropbox account thanks to our credit card which is used to pay for the subscription.
 
Do you know who I can contact to make the change and replace this former employee's email address by the association's email address and reset the password in order to regain access to the account?
 
Thanks a lot in advance for your help!

10 Replies 10

Megan
Dropbox Staff

Hi @DamienFA,I got you! 

 

I just created a ticket on my end for you, in order for us to have a closer look into this, I'll see you there.

 

Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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