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Re: Backing up computer problem

Backing up computer problem

NEWBIEONE
Explorer | Level 4
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Just established my dropbox account and trying to follow instructions to back up my computer but "preferences" does NOT display when I click on my avatar so cannot get anywhere. 

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@NEWBIEONE wrote:

Log into my account, click on avatar, click "preferences"....but "preferences" not appearing in drop down menu from clicking on avatar.


Remember that it's referring to clicking your avatar in the Dropbox application on your computer; not on the Dropbox website.

 

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16 Replies 16

Walter
Dropbox Staff
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Hi there @NEWBIEONE, thanks for using Dropbox and welcome to our Community.

 

Can you confirm that you're following these steps and that you're looking in the app's preferences?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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NEWBIEONE
Explorer | Level 4
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Hi Walter,

 

Thanks for your help. 

 

I was trying to follow the directions as I understood them...Log into my account, click on avatar, click "preferences"....but "preferences" not appearing in drop down menu from clicking on avatar. I have since contacted support and Donald has been excellent in offering help but wants screenshots to guide me which I will provide once I get my head around that. I congratulate Dropbox on the level of support offered.  

Rich
Super User II
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@NEWBIEONE wrote:

Log into my account, click on avatar, click "preferences"....but "preferences" not appearing in drop down menu from clicking on avatar.


Remember that it's referring to clicking your avatar in the Dropbox application on your computer; not on the Dropbox website.

 

NEWBIEONE
Explorer | Level 4
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THANKS for your help Rich,

 

I clicked on my avatar when logged into my Dropbox home page...I'm sure the solution is out there somewhere but still not sure what I am doing wrong.

NEWBIEONE
Explorer | Level 4
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HUGE THANK YOU to Walter, Rich, Donald and Joseph who helped me get this up and running.  

Megan
Dropbox Staff
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It seems everything is back and running for you @NEWBIEONE, right? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Wan34
Explorer | Level 3
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I have the same problem as NEWBIEONE - I cannot see the avatar in the top right hand corner using (I think) the app - maybe someone can help please?

 

Thanks

Walter
Dropbox Staff
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Hey there @Wan34, sorry to hear you're having issues with this.

 

Could you clarify your device's exact OS version and the version and status of the desktop app as shown in your menu bar/system tray?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Wan34
Explorer | Level 3
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Hi Walter - if I click the Dropbox Icon as you advised it comes up with a list of all the files that are stored on my Dropbox - no sign of any version number?

I am running it on a Windows 10 laptop - how do I find the exact version please?

Need more support?