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Business Account with old email, I cant change the email or receive the verification links.

Business Account with old email, I cant change the email or receive the verification links.

ivankobi
Explorer | Level 3

I have a business account with dropbox.  I know the user id and password but the email is sent to an old server that is no longer is use.  I need to change the email address on the account but cannot log in to do it.  There are files stored but i havent needed to log in for a long time.  I pay the annual subscription but cant access the account.  How do I fix this.

8 Replies 8

Jay
Dropbox Staff

Hi @ivankobi, thanks for bringing this to our attention.

 

Just for clarification, when was the last time you logged into this account?

 

Do you have any devices that are currently logged into it?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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ivankobi
Explorer | Level 3
Approx 2 years ago I think. And no I don't have access on any device. I have it downloaded on an old laptop but it sends verification to the old email address when I tried to log in via that. Thank you for any help.

ivankobi
Explorer | Level 3
Approx 2 years ago. I have it downloaded to and old laptop but when I try to log on to it on that it sends the verification email to the old email account. The old email system has been discontinued and I don't have access to those.

Hannah
Dropbox Staff

Thanks for the additional info, @ivankobi.

 

I would suggest that you open a private browsing/Incognito window on your browser and go to this page.

 

From there, you can submit a help request directly to our support team, so they can try to assist you further.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ivankobi
Explorer | Level 3
Hi Hannah, when I do that it just brings me in circles back to the chat bot and community. Is there just an email address for support?

Hannah
Dropbox Staff

There's no specific address I can give you, @ivankobi, but are you accessing the page from a private browsing window?

 

It's important that you're not signed into your account, when accessing the page.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ivankobi
Explorer | Level 3
No I don't have any computers that I can access it on.

Last log on perhaps 2 years ago.

Email for verification code no longer exists.

Nancy
Dropbox Staff

Hi @ivankobi!

 

Just to clarify; you DON’T need to be signed in to any Dropbox account, in order to log a support ticket with our team. Please open an incognito window on your web browser, and follow these steps: 

 

Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.

Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

You will then receive a confirmation email that will have a ticket number. 

 

Once you have a confirmation email with a ticket number, please send it to us here.

 

Thanks.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    ivankobi Explorer | Level 3
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    Hannah Dropbox Staff
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