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Can I change my anonymous mail sign-in and add my real email address to my account?

Can I change my anonymous mail sign-in and add my real email address to my account?

MoranMarcel
New member | Level 2

My email is a normal  **********@gmail.com and it is the email connected to my Dropbox account.

When I initially signed in to Dropbox, I accidentally signed in as anonymous mail, i hurry up and pressed the suggested link and unfortunatly it wasn't reversable (i regret it the moment i finished sign in).

It's making me troubles right now, because no one knows the "fake" email adress, and now it enforce me to ask for access to files shared with me, i wouldn't need to otherwise (because they shared it to my regular gmail).

 

How can i change it back to have my gmail adress as the ONLY mail connected to the account?

(Please help! the bot chat is not helping, he does not understand the question) 

 

Thank you:)

7 Replies 7

Hannah
Dropbox Staff

Hey @MoranMarcel, thanks for joining the Dropbox Community!

 

To make sure I understand correctly, you mean that you signed up with Apple and used the "hide my email" option, right?

 

In that case, can you try to add your real email address to your account, by following these steps and let me know how it goes?

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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MoranMarcel
New member | Level 2

Thank you! i appriciate youre help.

You right, I chose 'hide you email' by accidant.

But i dont want to ADD, i want to DELETE completly the random "fake" email, and to have ONLY my gmail.

it still guide me to ask permission to access emails shared with me, and I dont want to ask. 

I want everyone that have the my GMAIL adress to be able to share files with me, without me asking for permission.

MoranMarcel
New member | Level 2

And BTW, when i followed the steps you linked, it's seems like i already did it before (because it mentioned my GMAIL adress), but its NOT solving the problem, because when someone shares stuff with me i still get this notification:

**********@gmail.com was given access, but yourwe signed in as ******@privaterelay.appleid.com

😞

Hannah
Dropbox Staff

Thanks for the update, @MoranMarcel.

 

So, if you go to the general tab in your account settings, which email address do you see associated with your account?

 

Are you able to update the email address there to your real email address?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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MoranMarcel
New member | Level 2

When i press on 'personal email' is shows my gmail adress, if i press 'edit' this message pops out:

"

For your security, Dropbox requires you to set a password to change your email.

Dropbox will send an email to [removed per the Dropbox Community Guidelines] with further instructions. You may need to check your spam folder or unblock no-reply@dropbox.com."

 

Why does it ask me to set a password? is it necessary?

MoranMarcel
New member | Level 2

Still didnt get a soloution how to get rid of the FAKE email 😕

i dont understand what is going on if the email that shows under 'personal email' is already my Gmail.

but the fake one still making troubls.

this is really frustrating!

such a small mistake shoudnt be that hard to revers.

please help me DELETE completely the FAKE MAIL. i dont want my GMAIL to be hidden.

is that something you can do? or am i stuck with it forever? 

i dont know what else to do...

Hannah
Dropbox Staff

Hey @MoranMarcel, did you follow the steps that the website prompted you to follow?

 

Have you tested it with someone after you followed the steps, to see how it works with sharing folders now?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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