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Can I recover a deleted account?

Can I recover a deleted account?

james74
New member | Level 2
Go to solution

I deleted my dropbox account by mistake and would really like to recover it. I had an account under [removed per the Community's Guidelines]

 

19 Replies 19

ltpe
New member | Level 2

I deleted my dropbox account not realizing that my filmmaker pro was on dropbox - how can I recover it?

Hannah
Dropbox Staff

Hey @ltpe, thanks for reaching out to us.

 

I moved your post to this thread with info relevant to your query.

 

If you still have any questions, please let us know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Sandile_ndawonde
Explorer | Level 4
The account was not used for four years but with files that the organisation want to retrieve

Sandile_ndawonde
Explorer | Level 4

The account was the bussines one under the Name removed

Sandile_ndawonde
Explorer | Level 4
Jay the account is bussines one

Mark
Super User II

It wont be possible to do that @Sandile_ndawonde - once an account is deleted its permanently deleted immediateley. Business accounts that still have an account running (i.e. the owner cancels somebody within the business but still pays the licence fee) can recover for 7 days, but, after that its not possible. 

 

Also, once an account is inactive for over 12 months it would be deleted anyway. 

 

So, even if they didnt delete and just left it without paying the files would now be totally removed. 


 


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codreanuflavius
New member | Level 2

Hello! Today I was trying to login to my Dropbox account, and apparently I had to sign up so I guess it got deleted. I had 50gb of data on it. Is it possible to recover it? I had important stuff back there :(. Thank you

Hannah
Dropbox Staff

Hey @codreanuflavius, thanks for reaching out to us and sorry to hear about this.

 

Was the account deleted due to inactivity? And was it an individual one or part of a Dropbox Business team?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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codreanuflavius
New member | Level 2

Hey! Thank you for answering. The account was deleted due to inactivity.

Megan
Dropbox Staff

Hi @codreanuflavius, thanks for clarifying! 

 

In this case, then there's not much that we can do.

 

Once an account is deleted due to inactivity, the content isn't recoverable.

 

I hope this clarifies! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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