Settings and Preferences
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i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Unfortunately this did not work for me. I am so frustrated with Dropbox, I am definitely not continuing as their customer. They have no compassion and understanding for people, terrible customer service - I'm still waiting for a response from their support team. And on top of that, I had automatic billing set up - so now I will have to cancel my credit card just so I don't get charged again.
Dropbox explicitly states that in the PRO Business account their customers get 180-day accident, theft, and disaster recovery. Where is this in pratice? I paid and did not get this benefit...this is not fair.
Right, thank you! Appreciated it. I never used mobile browser, so it won't work for me either. I'm still locked out and the ticket number is useless.
Sooo What you're saying is that we're hopeless. Okay, thanks. Dropbox sucks.
Hi. No, that's the problem. I'm not logged in, because they logged me out. They said they expired my password, and I can't create a new one because I don't have access to that old email. I don't even think sbcglobal exists anymore. Thanks for trying to help! I appreciate you trying. Dropbox just isn't helpful.
Hi there!
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