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Can I reset my password without access to the email as I forgot it?

Can I reset my password without access to the email as I forgot it?

Andrew1983
New member | Level 2

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?

95 Replies 95

hminh0930
New member | Level 2
My account has been hacked and they changed my password. I am still able access my account through google log in but cannot change my password. Ive tried the 'forgot my password' thing but I am not getting the email to reset password. Can someone help me?

Megan
Dropbox Staff

Hi @hminh0930, sorry to hear about that! 

 

I've merged you into the current thread, since it echoes what others have also expressed about this. 

 

Have a look at the troubleshooting steps that have been provided, and let me know if you have any questions. 

 

Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Alek1623
New member | Level 2

Deleted the email to my old account, forgot password how do I bypass this?

Rich
Super User II

@Alek1623 wrote:
Deleted the email to my old account, forgot password how do I bypass this?

You can't. The only way to reset the password is with access to the email account. Your best option is to see if you can get the email address reactivated.

 

Alek1623
New member | Level 2
I should reiterate I know the username and password but it sends a code to the old deleted email I’m assuming the issue is still the same

Rich
Super User II

@Alek1623 wrote:
I should reiterate I know the username and password but it sends a code to the old deleted email I’m assuming the issue is still the same

Correct. You'll need access to the email address in order to gain access to the Dropbox account.

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    Alek1623 New member | Level 2
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    Megan Dropbox Staff
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