Settings and Preferences
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i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Hi @hminh0930, sorry to hear about that!
I've merged you into the current thread, since it echoes what others have also expressed about this.
Have a look at the troubleshooting steps that have been provided, and let me know if you have any questions.
Cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Deleted the email to my old account, forgot password how do I bypass this?
@Alek1623 wrote:
Deleted the email to my old account, forgot password how do I bypass this?
You can't. The only way to reset the password is with access to the email account. Your best option is to see if you can get the email address reactivated.
@Alek1623 wrote:
I should reiterate I know the username and password but it sends a code to the old deleted email I’m assuming the issue is still the same
Correct. You'll need access to the email address in order to gain access to the Dropbox account.
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