Can I reset my password without access to the email as I forgot it?

[Andrew1983]

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?

[Walter]

In that case, I'd suggest trying an incognito window without signing into any account @Fulguletz.

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page.

You'll need to input your payment's information along with an email address we can reach you to sort this out. 

[Fulguletz]

Just to be sure we are on the same page.

Is this the page where I am supposed to put the compaint?
Because here it asks for the email that I stated in this post that I do not have access to anymore, because that is what I was trying to do. Change the email address that I have no longer access to while logged in, but it logged me out, and invalidated my working password. Is there no human I can actually talk to in order to solve this issue? Because it seems that Dropbox really hates the customers, and is never willing to help. There is a circle I am going around into, because no one is reading the problems users have.

[Fulguletz]

And you have just billed me on an account that I can't access. This is already starting to be bad, because I am paying for a service that I can't use.

[Walter]

I'm sorry to hear you're still having issues with this @Fulguletz.

May I reach out via the email address that's connected to your Community's profile to look further into this?

[evallance]

Hello, i have another email account with old work files i need to access but as this is an old email i can not rememeber my password and cant access change password as i can not access the old email account to verify the code. 

How do i get past this issue? Thanks

[Lusil]

Hey @evallance, thanks for reaching out to us. 

I moved your post here, where other users have had a similar issue. 

Have a look at what is mentioned and let us know if you have any other questions. 

Cheers!

[Jaketries]

Hey everyone!

i'm in deep s****

i've been trying to login through my old email adress (which is now been closed with no chance of getting back) and i've forgotten my password, does that just mean that my dropbox is forever gone?

i've been trying to get through the support page, but it's really confusing

thanks in advance

Jake

[Rich]

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@Jaketries wrote:

i've been trying to login through my old email adress (which is now been closed with no chance of getting back) and i've forgotten my password, does that just mean that my dropbox is forever gone?

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If you still have an active device linked to your account, there's a chance you can still sign in and update your email and password. Otherwise you'll need access to the email address you used for your Dropbox account.

• https://help.dropbox.com/accounts-billing/settings-sign-in/lost-email-access

[dmt747400]

I do not have access to my old email server, you say my password is expired, yet I have no way to update it to log in. I need to speak to a real person. Chat Bot is completely worthless on this issue. Is there anyway to actually talk to a live person?

[Lusil]

Hi there @dmt747400, thanks for reaching out. 

I moved your post to this thread, where other users have had a similar issue with this. 

Whenever you have a moment, check out what is suggested here, and let us know if you have any other questions. 

Cheers!