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Can't log in on the Android app

Can't log in on the Android app

Samer
Explorer | Level 3

I Have a problem with my logging into the dropbox android app as I have a company licensed dropbox the way to log in is by Gmail 

I tried to uninstall and reinstall

clear cash, clear data 

Can you please help me with this problem?

My phone is Samsung Note 20 Ultra, Android version 12, One UI version 4.1

and the dropbox version is 278.2.2

11 Replies 11

Re: Can't log in on the Android app

Hannah
Dropboxer

Hey @samer, welcome to our Community.

 

Would you mind giving us some more info as to why you're not able to sign in to the Dropbox app on your phone?

 

Are you getting some kind of error message? Or are you not seeing the option to sign in with Google?

 

Any additional info you can give me, would be really helpful.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't log in on the Android app

Samer
Explorer | Level 3
Hi Hanna,
I can use the logging in by Google but after that, it tells me the log-failed error use single sign in
Regards

Re: Can't log in on the Android app

Jay
Dropboxer

Hi @samer, are you using a company Google account? Have you tried contacting your IT admin to see if they are able to assist on this matter?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't log in on the Android app

Samer
Explorer | Level 3

Hi @Jay ,

Yes i use my company account, i already spoked with my help disk, they told me it is from the dropbox 

Re: Can't log in on the Android app

Walter
Dropboxer

Hey @samer, sorry to jump in here, but could you send us a screenshot of the exact error you're getting in order to have a visual too?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't log in on the Android app

Samer
Explorer | Level 3

Hi @Walter,

This is the screenshot i get it when i try to logging in 

Screenshot_20220502-165012_Dropbox.jpg

Re: Can't log in on the Android app

Walter
Dropboxer

Thanks for the screenshot @samer - much appreciated!

 

Instead of using the 'Sign in with Google' option, could try tapping on the 'sign in' option at the bottom of the list and enter your email address and leave the password field blank?

 

Let me know how it goes. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't log in on the Android app

Samer
Explorer | Level 3

Hi @Walter  ,

Thank you for your response I appreciate it  

I did what you ask me to do but I get this error after that

 Screenshot_20220506-161715_Samsung Internet.jpg

Regards,

Samer

Re: Can't log in on the Android app

Walter
Dropboxer

Sorry to hear this persists @Samer   - may I reach out via email to have a further look internally? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Samer Explorer | Level 3
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