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Can't login on my PocketBook

Can't login on my PocketBook

dracen658
Helpful | Level 5

Hi

I can't log in to the dropbox via a poketbook. When I open the authorization page, the system does not offer me to enter my username and password.

PB641
YTD908000018002000A4
74:ee:2a:d8:4b:19

20 Replies 20

Hannah
Dropbox Staff

Hey @lczopka, thanks for the nudge here.

 

Have you tried reaching out to Pocketbook's support for assistance?

 

I believe they should be able to provide more info on this.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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H E Pennypacker
New member | Level 2

I contacted Pocketbook in January, they said the problem is connected to changes made by Dropbox in authorization algorithm and that for (my) PocketBook 625 there will be no software updates (since it is an old model, discontinued for 3 years). They recomended using other methods of syncing the data...

BInEl
Explorer | Level 3

The PocketBook 626 has a Linux 3.0.8 operating system kernel and its own browser. 

 

Previously, everything worked correctly, the problems started recently. perhaps due to a change in the authorization algorithms at the dropbox itself.
is it possible to add backwards compatibility so full devices can work with dropbox?

Rich
Super User II

@BInEl wrote:

The PocketBook 626 has a Linux 3.0.8 operating system kernel and its own browser.


You should contact PocketBook, but as I understand it, the older models are no longer compatible with Dropbox and PocketBook has no plans to update them (see previous reply above).

Jay
Dropbox Staff

In general, we recommend that all devices that attempt to connect to Dropbox follow the minimum requirements in order to connect.

 

If these requirements aren't met, then you may experience issues in using the Dropbox app and site.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Adriann4
New member | Level 2
My pocketbook touch lux 5 have same issue. Seller even exchange it to new one for me. Is there any chance to get help?

Walter
Dropbox Staff

Hey @Adriann4, could you clarify if your device meets the requirements as outlined in this page?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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customer
New member | Level 2

Same issue on the Pocketbook Verse Pro (which was released in 2023), very annoying. My pocketbook uses Linux 3.10.65. Can someone help to find a fix please? Thanks for the support

Walter
Dropbox Staff

Hey @customer - have you ensured that your device meets the minimum requirements per this page


Walter
Community Moderator @ Dropbox
dropbox.com/support


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customer
New member | Level 2
The thing is, the dropbox app on the pocketbook is pre-installed. It seems to function properly. When opening the app, I am directed to the DropBox website to login but nothing is displayed on the DropBox website. The webpage is totally blank, while I should be able to log in!
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    customer New member | Level 2
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