Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Hi @DK57, welcome to our Community!
I understand your concern over your files on your account.
In general, if you don't have access to the email address associated with the Dropbox account, then it won't be possible to reset the password for the account.
Do you have the desktop app installed on your machine by any chance, and signed into that account?
Let me know more!
Every time I try to sign on it says it will send a reference to my Email (FSMAIL.net) and I can never read it to respond 🙂
Ive replaced my Ipad but I may be able to try and access my old one which has the App on it. Dave
Hello, I wanted to login into 3 of my accounts. Sadly, I couldn't. Dropbox send me security codes, but the problem is that these emails are very old and were deleted. I made other emails with the same name and pick "send new code", but I didn't receive anything. What can I do?
Hi @New_member, let's jump right into this!
When was the last time you accessed your Dropbox account? Have you tried the steps mentioned in this Help Center article?
Let me know more, and we'll take it from there.
Hi @New_member, would it be okay for me to reach out via email, in order for us to have a closer look into this together?
Hi @New_member, I've sent you an email, please could you reply to it as soon as possible!
I am unable to receive any kind of email from the dropbox, like reset password email or verification email, I have already checked in junk folder and have added email@example.com to my address book. Please suggest, I have lost total access to my account.
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